Monday, March 18, 2024

Azure Email Communication Service error - "Requested message could not be located. Couldn't find a record with the messageID"

 When using Azure Email Communication service, you may run into this error - "Requested message could not be located. Couldn't find a record with the messageID". This generally is not an issue. What seems to be happening is that a getstatus call is being made almost about the same time a send call is being made. The recommendation is to write your own polling logic. See https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/email/send-email-advanced/manually-poll-for-email-status?tabs=connection-string

blog@aileronconsulting.com

Friday, March 8, 2024

Azure Email communication service - EmailDroppedAllRecipientsSuppressed

When using Email communication service, if you receive this error most likely a previous email to the recipient bounced back and the Email Communication Service will not send an email for another x number of hours & days. See https://learn.microsoft.com/en-us/azure/communication-services/concepts/email/sender-reputation-managed-suppression-list .

 {'id':'xxxxxxxxx','status':'Failed','error':{'code':'EmailDroppedAllRecipientsSuppressed','message':'Message dropped because all recipients were suppressed','target':null,'details':null,'innererror':null}}

 blog@aileronconsulting.com